Call Center Services

Live operator call center with both inbound and outbound capabilities specializing in retail support services. Model store showroom on site for call center representative training. Provides knowledgable, highly trained and personable phone support to store management, service personnel and brand representatives.

Fingers dialing a phone

OUTBOUND

Customized outreach to retail stores and service personnel
  • Quality assurance checks
  • Compliance verifications
  • Surveys and training
  • Upcoming program notifications
  • Appointments and delivery confirmations
Friendly operator

INBOUND

Expert customer service and hotline assistance
  • Store personnel support and questions
  • Inbound shipment tracking assistance
  • Fixture/display replacement parts ordering
  • Ideas and feedback

Convergence Marketing, Inc. | 7361A Coca Cola Drive, Hanover, MD 21076 | 443-688-5100 | Fax: 443-688-5191 | info@convergencemktg.com | find us on facebook